Frequently Asked Questions
Everything you need to know about your next pair of frames.
How do I know if a frame will fit my face?
Each product page includes detailed measurements (lens width, bridge, and temple length). We also offer a Virtual Try-On tool and a comprehensive size guide to help you find the perfect fit for your face shape.
Can I order prescription lenses online?
Yes! Simply select 'Prescription' during checkout and upload a clear photo or PDF of your valid prescription from your optometrist. We offer single-vision, progressive, and blue-light filtering options.
What is your return policy?
We offer a 30-day hassle-free return policy. If you aren't completely satisfied with your frames, you can return them in their original condition for a full refund or exchange, including prescription orders.
How long does shipping take?
Standard shipping for non-prescription frames takes 3-5 business days. For prescription lenses, please allow an additional 5-7 business days for our lab to custom-craft your lenses to your exact specifications.
Are your sunglasses UV protected?
Absolutely. All City Optics sunglasses provide 100% UVA and UVB protection to ensure your eyes stay safe while looking stylish.
Do you offer a warranty on your eyewear?
Yes, every pair of City Optics glasses comes with a one-year limited warranty covering manufacturing defects in the frames or lens coatings.