Returns & Exchanges

At City Optics, we want you to see the world clearly and stylishly. If you are not completely satisfied with your frames, we offer a 30-day hassle-free return or exchange policy for all unworn eyewear.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Pack Your Frames

Place the eyewear in its original hard case and microfiber cloth, ensuring everything is securely packed in the original shipping box to prevent damage.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Refund or Replacement

Once our quality control team inspects the returned items, we will process your full refund or ship out your new frames within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing